Help Center
Got questions? We’ve got answers
Product Installation
The wireless GPS tracker can be installed under the seat, near the front and rear bumpers, inside the left and right doors, or adsorbed in the trunk, or it can be attached to the place where there is iron on the chassis of the car with strong magnetism.
The wired GPS locator can be installed in the decorative panel under the front windshield, in the front dashboard, under the decorative panel under the rear windshield, in the headlights, etc.
Note: Whether it is a wired or wireless GPS tracker, keep the tracker (the side with the pattern) facing up when installing, pay attention to high temperature protection, waterproof, and prevent metal partitions from affecting the signal of the tracker. Even a locator marked waterproof can only be splash-proof and cannot be soaked in water.
Text version:
Step 1: Find the positive and negative poles of the battery power supply of the vehicle, which can be the live wire and ground wire of the power cord extended from the battery power supply;
Step 2: The red wire and orange wire of the battery car and motorcycle locator are twisted together to connect to the positive pole, the black wire can be connected to the negative pole or ground, and the white wire does not need to be connected; the red wire of the car, transport truck, and bus locator is connected to the positive pole. The orange wire is connected to the ACC control wire of the vehicle, and the black wire is connected to the negative pole or ground.
- The installation location of the tracker should avoid the emission source, such as reversing radar, anti-theft device and other vehicle communication terminals, so as to avoid signal interference and affect the positioning effect of the tracker.
- When installing the tracker, you can use cable ties to fix it, or use a wide sponge strong double-sided tape to paste it, so as to avoid the tracker falling off due to strong vibration and making noise.
- When installing, make sure that the front of the tracker is facing up, and there is no metal shield above it, and the horizontal tilt angle of the tracker should be kept within 15°, so as not to affect the normal reception of the signal.
- If the tracker is not waterproof, you need to wrap the tracker in a plastic bag before installing it.
- It is not recommended to install it near the battery under the spare tire in the trunk, as it will seriously affect the signal strength of the tracker.
Common Problem
The device supports Chinese Beidou positioning system, American GPS positioning system, Russian GLS positioning system, European Galileo positioning system, and global GNSS navigation system.
The specific models have different waterproof grades, generally there are products that support IP65, and there are also products that support IP67.
Step 1: Find the positive and negative poles of the battery power supply of the vehicle, which can be the live wire and ground wire of the power cord extended from the battery power supply;
Step 2: The red wire and orange wire of the battery car and motorcycle locator are twisted together to connect to the positive pole, the black wire can be connected to the negative pole or ground, and the white wire does not need to be connected; the red wire of the car, transport truck, and bus locator is connected to the positive pole. The orange wire is connected to the ACC control wire of the vehicle, and the black wire is connected to the negative pole or ground.
Vehicle anti-theft, asset management, fleet management, cleaning scheduling, etc.
Our software supports customization, please contact your account manager for details.
Our software supports customization, please contact your account manager for details.
There is a positioning once a day, and the device can be standby for 3 years. With solar charging equipment, it can be charged and used when there is sunlight.
By default, it supports satellite positioning, WIFI positioning, and base station positioning; optional customized Bluetooth and UWB positioning.
- If the device is not powered on or turned on, you can check the corresponding switch status through the card platform.
- There is a problem with the card. Traffic is blocked, resulting in failure to activate.
- The number of devices is wrong. It is not the domain name, IP or port of our platform. In this case, you can send query parameter commands to query.
- In the unlocated state, the device can be moved from indoor to outdoor. If outside, shake the device to reposition it.
In order to meet different users’ pursuit of performance or cost performance, we have adopted chip modules from international and domestic manufacturers such as Qualcomm, MTK, Quectel, SIMCOM, and ASR.
Comprehensive Technology
If there is no response to sending commands to the locator via SMS, it may be caused by the following factors:
- If the device has no mobile phone signal or is powered off, you can dial the SIM card number on the device to see if there is a normal connection sound;
- Check whether the card has activated the SMS function;
- Check if there are too many short messages stored on the card;
- It may be that the SMS gateway has a delay.
If the above methods fail to solve the problem, please contact Zeesr after-sales service.
Shutdown is generally caused by the following reasons:
- For wired GPS trackers, there is no power supply due to the loose power cord, or the connected line itself is not an electrical line, resulting in the GPS tracker not being able to get power normally;
- The SIM card in the GPS tracker is in poor contact. When the GPS tracker encounters bumps, the SIM card may become loose, resulting in poor contact;
- The circuit board of the GPS tracker is burned out due to the excessive input voltage of the GPS tracker;
- If the GPS tracker is parked in a place with poor signal for too long, it will also cause shutdown.
- Send instructions to operate on the platform. Enter the platform monitoring page and click [More] → [Equipment Command] → [Remote oil and power cut off];
- The mobile APP client sends commands up and down to operate. After logging in to the mobile client, click [Vehicle Settings] → [Send Instructions] → [Remote Fuel Cutoff];
- After setting the mobile phone number as the center number, issue the oil and electricity cut-off command: RELAY, 1# cut off; RELAY, 0# restore.
- Please refer to the instruction manual or consult online customer service for the method of cutting off fuel and electricity by SMS.
- Check the installation location. When installing a GPS tracker, make sure the signal is smooth. Install the GPS tracker with its front facing up, and there should be no metal objects above the antenna, such as metal heat shields or windshields.
- Stay away from GPS signal blind areas such as tunnels, basements, and underground parking lots.
- If the antenna is damaged, the sensitivity of the GPS module will decrease or the GSM module will fail, resulting in weak signal.
- Must be connected to ACC, ACC can control GPS data upload, and control device arming and disarming. The ACC line is related to the disconnection of fuel and electricity. When the fuel and electricity are cut off, it will judge your ACC status; and if it is left blank, there will always be a vibration alarm;
- The ACC is connected to a line on the other side of the car key hole that “there is electricity when the car is ignited, and there is no electricity after the ignition is turned off”;
- ACC line functions: 1. Control data upload, 2. Control vibration alarm, 3. View ACC status on the computer.